Cloud Telephony

Cloud telephony – also known as hosted telephony or hosted VoIP – provides the freedom to use a wide variety of devices to make and receive calls, such as desk phones, laptops and mobile devices.

• Lower calling costs
• Flexibility
• No large maintenance cost
• No large outlay
• Managed call terminations across Europe and internationally

If you have an internet connection – you have your geographically independent phone number, wherever you are in the world.

And company wide, go2 Convergence’s web-based management system, allows you to control the numbering across your business.

• Manage calls depending on the day and time – or special dates
• Forward calls to different devices according to your needs
• Multi-lingual voicemail systems
• Automated attendant services 
• Queuing system to handle high call volumes
• Call reporting and logging feature

Special Numbers

Depending on your requirements, go2 Convergence can provide a wide range of special numbers:

Freephone 0800/0808
Free to call from landlines and mobiles within the UK, 0800 and 0808 numbers are not specific to any town, city or region so offer geographic flexibility.

Virtual 01/02 Number
Create a virtual business presence whilst remaining in one location. Choose your perfect local area number without the need for a new landline – or choose multiple numbers to promote a local presence across the country.

Business 0333 Numbers
Charged at local rate from a UK landline – the same as calling a local 01 or 02 number – irrelevant from where the call originates. Calls from a UK mobile are included in mobile minute bundles.

Non-Profit 0300 Number
Available to registered charities across the UK, 0300 numbers give an organisation credibility whilst supporting callers with a free to dial number from a UK landline or mobile.

Rebate 0845/0844/0843 business numbers
The 084 number ranges are the perfect choice for businesses that wish to cover part of their technical staff costs, generating up to 4 pence per minute rebate on every call to you receive. If you are providing a professional service providing expertise on the phone, then 084 numbers are a great option.

High-Rebate 0870/0871 business numbers
Providing up to 8 pence per minute rebate, the 087 range is the perfect choice for information and technical support hotlines

Interactive voice response (IVR)

First impressions matter, and a fully-managed IVR with professional voice over enables your customers to connect with the right person or department by pressing the number buttons on a telephone keypad, or navigate through FAQs to ease pressure on your staff.